Are you hiring for excellent customer service?

  The happiness of your customers is a priority. The question is, what makes for happy customers? While there are many factors at play, too often businesses overlook one of the biggest factors−the people you employ in your customer service team.   If you’re not hiring for the specific attributes required to deliver excellent customer service you risk putting employees …

The top 6 drivers of employee engagement

  At Revelian, we pride ourselves on our data driven approach to conducting business, and we don’t miss an opportunity to learn from the data that our tests provide. Recently, we’ve applied our analytics focus to determine the top factors that influence employee engagement.   Our findings provided some key insights into how employee engagement is impacted and driven in …