The emergence of Emotional Intelligence (EI) might be just hitting the radar for many businesses, but recruiters and Organisational Psychologists have long been aware of its increasing importance in the workplace. In fact, it is likely to be THE qualifying factor for the jobs of tomorrow.
The body of research linking EI with various workplace and general life outcomes is now significant and convincing. The role of EI in the areas of leadership, job performance, stress management, coping behaviour, job satisfaction, and relationship quality has been well documented, with many new research insights being regularly published.
EI in the workplace is the ability to accurately perceive, understand and manage emotions. People with higher levels of EI can interact and communicate with colleagues more effectively, as well as influence the dynamic of the team and culture.
In increasingly connected and collaborative workplaces, there will be few roles in the future where Emotional Intelligence is not a critical success factor.
It is relevant for a wide range of occupations, industries and job levels, but is most important for roles that require people to develop and maintain positive interpersonal relationships – or “people facing” roles. This can include positions in sales and customer service, leadership and management roles, and team or group-based roles.
For example, EI is a manager being able to sense the low mood in a weekly team meeting before anyone has said a word. It’s your friend matching your joy and excitement when you share great news. It’s the customer service attendant who has understood the perspective of an upset customer and is working hard to resolve their complaint. All of these behaviours require an accurate emotional reading of the situation, sound knowledge of the emotions involved, and the use of this information to effectively solve problems and inform decisions.
At Revelian, we have been preparing for this shift for many years. Together with our team of Organisational Psychologists, we recognise that EI is a determining factor in career progression and leadership opportunities.
It is no longer acceptable as leaders to ask our employees to “leave their emotions at the door” as was done in decades past. The result of which had been, in many cases, the promotion of those to management positions who were technically good at their jobs – but often had limited or poor people skills. These “horrible bosses” also had a broader negative business impact on team culture, productivity, negative client experiences or, worse still, resulted in good talent leaving the business to go elsewhere.
As a result, Revelian went to work to create an interactive and engaging tool to accurately measure EI in job applicants. This year, we have released Emotify – a world first game-based assessment which can be completed in 20 minutes on any mobile device or computer.
More than four years in the making, this easy and fun assessment enables businesses to understand the EI of their applicants, and improve selection of the best fit candidate for the role in both the short and long term.
Testing for Emotional Intelligence is becoming standard practice in the hiring of staff for roles involving leadership, team interaction and customer service. Not to mention playing a crucial role in graduate recruitment for today’s talent and tomorrow’s leaders. This is a win for businesses, a win for recruiters, and a win for potential employees who are being placed into roles where they can both fit and thrive in.
EI is about using emotions, and our knowledge of emotions, to enhance our thoughts, behaviours and interpersonal effectiveness. It impacts our judgement and decision making, service orientation and negotiation skills at work.
Bringing EI qualities to your workplace is now a very valued ability and is considered even more critical to the workplaces of the future, where EI is considered a critical factor for success.