Emotional intelligence (EI or EQ) refers to a person’s capacity to effectively reason about emotions and to use emotions to enhance thought and solve problems.
Individuals with high levels of emotional intelligence (EI) are generally better able to perceive, identify and manage emotions in themselves and others, making them more effective at achieving goals when emotional based information is important. This is particularly important in activities involving team work, dealing with others on a one-on-one basis and displaying leadership behaviours.
People who can solve problems about emotions, or problems requiring the use of emotions, can better:
Recruitment: Recommended for testing with shortlisted candidates. Appropriate for roles involving significant levels of interpersonal communication, management, customer service or team work.
Development: Recommended for all existing employees in roles involving significant levels of interpersonal communication, management, customer service or team work.
Useful in all industries, emotional intelligence tests lead to more effective leadership, greater productivity and higher customer satisfaction.
The Mayer–Salovey–Caruso Emotional Intelligence Test (MSCEIT) is an ability-based measure of emotional intelligence. The MSCEIT measures emotional intelligence in terms of four key competencies, including an individual’s ability to:
- Recognise their own and others’ emotions
- Generate and use emotions in problem solving
- Understand emotions and how emotions may change, and
- Manage their own and others’ emotions.
The MSCEIT provides scores for an individual’s overall Emotional Intelligence, two area scores, four branch scores and eight task scores. This is displayed diagramatically below.